ISO 9001:2008 Certification

We are pleased to announce that both of our Firm’s branches were recently certified as per the ISO 9001:2008 Standard, following a successful Audit by the International TUV HELLAS / TUV NORD Certification Body.

This was the reward of a two-year-long project, which entailed the reengineering, standardization and automation of our Services Offering processes and which involved all of our Firm’s Professional Staff. The ISO 9001:2008 Certification scope covers our Firms’ Services, all concerning Intellectual Property Law. This Certification confirms our Firm’s continuous effort to improve the Quality of its Services and its strive to achieve and maintain excellence in the handling of all of its Clients’ matters.

TUV Certificate S.A.

 

TUV Certificate Legal

 

Our Firm is the first Greek Firm to ever receive an ISO 9001:2008 Certification in the IP Law Field. These achievements come as a result of the Quality of our Firm’s Services and they put a "heavy burden” on us, so that we continuously strive to maintain and improve on this quality. Customer Satisfaction is the "cornerstone” of our Firm’s Quality Policy. The results of a related survey, run during 2005 (in the context of the ISO 9001:2000 certification obtained then), had been most encouraging (our Firm got an average satisfaction rating of 4.35 from a maximum possible score of 5).

Following on the 2005’s survey, we would be grateful if you could fill in and send (by mail, fax or email) back to us the following "Satisfaction Questionnaire". Analyzing the results of the satisfaction survey will enable us to spot and focus on any areas that may need further improvement.